WORK
Manual freight operations creating bottlenecks across dispatch, tracking, and customer comms.
Outcome
Streamlined operations and recovered hours of capacity per dispatcher per day.
Guest operations run through spreadsheets, WhatsApp groups, and manual processes — no unified system across properties, no visibility, no scalability.
Replaced fragmented tools with a single operational platform. 80% of guest communication handled automatically. Portfolio growth decoupled from headcount.
Supplier and customer communication scattered across WhatsApp, calls, and email.
Single source of truth for orders and status updates; faster response times across the chain.